Frequently Asked Questions
Your guide to shopping with confidence at Ottostore.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days for domestic orders. International shipping times vary by location, generally arriving within 10-15 business days.
How do I return or exchange an item?
You can return any unworn, unwashed item with tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
How do I know which size to choose?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Ottostore accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly from our warehouse to your door.
Are your products ethically sourced?
Sustainability and ethics are core to Ottostore. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.